One thing I’m really bad at is letting things go when they make me angry. I become kind of obsessed with them; I keep ruminating on the situation, what should have happened, why I’m right and the other person is wrong, etc. Occasionally I allow it to ruin my whole day.
Sometimes it’s a situation where Wakana would express concern if I weren’t getting angry – a situation that needs to be resolved. The anger gives me the energy and motivation to take action on it. I need to be assertive in making sure my needs are met – firm enough that the other person knows “I mean business,” but not verbally abusing them or otherwise ignoring their rights and needs. Sometimes I have difficulty finding the balance.
A prime example is trying to get treatment for my Endangered Molar, which has an infection that is causing “extensive” bone loss. (In other words, something is eating part of my skull.) My dental insurance took forever to approve a consultation with a periodontist, and then neglected to inform me of their decision. I had to call them – to learn it had been approved a month earlier!
I went for the consultation on January 22nd; the authorization for treatment was submitted on January 26th. The weeks went by… nothing.
I called multiple times and was told a variety of things, from “we never received that” to “it’s been escalated to a supervisor.” Last week I was told that no authorization for treatment had been received, but I had been approved to see the periodontist for a consultation. It had been escalated and approved just the day before.
I was furious! I told the person I was talking to that I had already been to the periodontist for a consultation and they should have an authorization for treatment. She insisted that what had been received was a referral for a consultation; the authorization was a different thing, the periodontist had to submit a “narrative,” etc. We kept saying the same things to each other over and over, with more and more frustration in our voices. I caught myself starting to slip into some inappropriate language; I knew that if the conversation continued it would likely result in me saying some very mean things. I made every effort to end the call as soon as possible without “hanging up on” the person.
I was fuming for the rest of the day. I couldn’t focus on anything else. I couldn’t enjoy being intimate with my husband. I just wanted to break things – including the skulls of the people responsible! It didn’t help that I was in a lot of pain from having Root Canal Molar extracted. I was miserable.
I thought I had to wait for the periodontist to come back from vacation to submit the “narrative,” so I decided to wait until Tuesday to pursue the matter further. After rehearsing my questions a million times – as though preparing to represent the plaintiff in court – I called my insurance. I learned that the “narrative” is basically the diagnosis and treatment plan. The person I spoke to seemed very reluctant to provide useful information … almost as though it was against company guidelines… I noticed we were starting to repeat ourselves, so I ended the conversation before I could become so angry I’d be stuck dwelling on it for the rest of the day.
On Wednesday I called the periodontist’s office and spoke to a very helpful individual who not only clarified what happened, but forwarded me the email that had been submitted to my dental insurance. To be honest, I could see how they might have misinterpreted it: the file name for the attachment was “referral,” the form filled out was a “referral” form, and the periodontist’s office also offers general dentistry. I had to (wait for it!) read the content of the form to see that treatment was being requested. I was also able to verify that it met the criteria I’d been given for a “narrative:” two specific treatments were requested by name and reference number, and it was clearly indicated that I have “extensive bone loss” in the area. I’m not sure there is any additional information that would be relevant, except that I HAVE BEEN IN PAIN FOR SEVEN MONTHS MAKE IT STOP!!!!
This time, when I called my dental insurance, I immediately asked to speak to someone who had the authority to make a decision regarding my treatment. I was connected to a supervisor – who couldn’t authorize treatment, but could work with me more efficiently. I was able to be specific regarding the treatment requested, state that the x-rays and periodontal chart were included, and explain that it was on a “referral” form but was a request to cover treatment. The supervisor offered to call the referrals department, find out what they had received, and call me back.
On Thursday I received a call saying that they have the information I’ve been trying to convince them they’ve had for weeks!!! and it will be sent to the claims department on Friday. The supervisor suggested waiting until Wednesday to follow up regarding the actual decision.
For now I’m calling that a success – because if I don’t I’ll go even more crazy.
… But sometimes it’s a situation that I don’t have any control over and it’s not really worth following up on. Most of the examples I can think of have to do with disagreeing with someone on the Internet.
I think I got myself blocked from someone’s Facebook post … or maybe the whole post got deleted? Someone else had made a comment (tangentially related to the original post) about “transgender men” being allowed in women’s locker rooms at Planet Fitness; I interpreted it to be derisive. I felt compelled to clarify that the person in the women’s locker room was a trans woman and that Planet Fitness had defended her right to use the locker room that corresponds with her gender, free from harassment. Perhaps some of the (additional) points I made could have been worded a bit better. Perhaps some of my anger came through. It’s kind of hard to say; I can maybe see how part of it could be misinterpreted…
(Or I could be making a big deal out of nothing.)
At first I was able to see the post and all the comments leading up to mine, but there was an “error loading” at the bottom of the page. Then the notifications I had received regarding the post disappeared. The post no longer appears in my feed or where it was originally posted. It’s as though it never existed… which might be for the better, but it’s annoying the hell out of me!
I could private message the original poster, apologize for anything that was offensive, and ask what happened… but I’m not sure it’s worth it. We’re acquaintances who haven’t been in the same physical space for years; I’ve never even met the other people who had commented.
I think the best thing to do is let it go and move on with my life. Focus on something else. Do something else. I wish I could switch off the thought patterns that keep fixating on this relatively insignificant experience – or delete them. The post doesn’t exist anymore, so why should my memory of it?
But if I had an easy time letting things go and switching my focus to something else, I wouldn’t have written this blog post. Anyone have any ideas? What works for you?